Troubleshooting
Articles and FAQs about common issues
- How do I uninstall EasyRoutes and cancel my subscription?
- How do I know which notifications were sent? (Notification History)
- Troubleshooting Customer Notifications and Tracking Links
- How do I use Local Pick-up orders?
- How does Payment Status work? Can I see which orders need COD or payment collection?
- Troubleshooting: Route does not have a drive time
- Rejected Stops
- Troubleshooting Fulfillment
- How to Install EasyRoutes Local Delivery
- How do I fix the geolocation of an address?
- How does the usage-based SMS account balance work?
- What phone number from the order does EasyRoutes use for custom SMS notifications?
- How do I filter orders by delivery zone/delivery area?
- Account Verification, SMS Policy Compliance and Understanding SMS prohibited content
- Can I modify the EasyRoutes tracking number in my Shopify SMS / Text notification message?
- Troubleshooting Google Maps
- How do I create a new tracking link?
- How do I troubleshoot connection issues or errors with EasyRoutes?
- How can I see which orders have already been assigned to a route?
- How do I delete routes from my route history?