Troubleshooting
Articles and FAQs about common issues
- How do I refresh out-of-date order information?
- How do I uninstall EasyRoutes and cancel my subscription?
- Troubleshooting Photo Proof of Delivery - Problems with Adding or Uploading a Photo - Permissions
- Account Verification, SMS Policy Compliance and Understanding SMS prohibited content
- How does the usage-based SMS account balance work?
- Shopify Local Delivery App - Migration Guide
- I cannot find my order in EasyRoutes - troubleshooting steps
- How to Install EasyRoutes Local Delivery
- What phone number from the order does EasyRoutes use for custom SMS notifications?
- How do I upload an image to get an image link or URL?
- How does EasyRoutes work with Shopify Subscriptions?
- How do I print packing labels?
- How does Payment Status work? Can I see which orders need COD or payment collection?
- Where can I see the total mileage of a route?
- How do I archive or delete routes from my route history?
- How do I filter orders by delivery zone/delivery area?
- How do I use Local Pick-up orders?
- Troubleshooting: Route does not have a drive time
- How do I create a new tracking link?
- Fulfilling Orders