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Troubleshooting

Articles and FAQs about common issues

  • How to Install EasyRoutes Local Delivery
  • Troubleshooting Google Maps
  • Changing Orders or Addresses to use a Provided Geolocation (Latitude and Longitude), Plus Codes or by Clicking on a Map Pin
  • How do I create a new tracking link?
  • How do I know which notifications were sent? (Notification History)
  • Can I modify the EasyRoutes tracking number in my Shopify SMS / Text notification message?
  • How do I opt in in to usage-based SMS?
  • How can I see which orders have already been assigned to a route?
  • (Video) How to Deliver Routes
  • How does EasyRoutes work with shipping rates?
  • How do I filter orders by delivery zone/delivery area?
  • Help! How do I troubleshoot connection issues or errors with EasyRoutes?
  • Why are my custom items not showing up?
  • What phone number from the order does EasyRoutes use for custom SMS notifications?
  • SMS Notifications for CBD or Vape products
  • Troubleshooting Steps for Finding an Order on the Order Dashboard
  • Shared route links are hidden by asterisks/stars *
  • Why can't I manually send an SMS to my customer?
  • I cannot find my order in EasyRoutes - troubleshooting steps
  • Certain items are not appearing in my order or stop
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