Troubleshooting
Articles and FAQs about common issues
- How to Install EasyRoutes Local Delivery
- Troubleshooting Google Maps
- Changing Orders or Addresses to use a Provided Geolocation (Latitude and Longitude), Plus Codes or by Clicking on a Map Pin
- How do I create a new tracking link?
- How do I know which notifications were sent? (Notification History)
- Can I modify the EasyRoutes tracking number in my Shopify SMS / Text notification message?
- How do I opt in in to usage-based SMS?
- How can I see which orders have already been assigned to a route?
- (Video) How to Deliver Routes
- How does EasyRoutes work with shipping rates?
- How do I filter orders by delivery zone/delivery area?
- Help! How do I troubleshoot connection issues or errors with EasyRoutes?
- Why are my custom items not showing up?
- What phone number from the order does EasyRoutes use for custom SMS notifications?
- SMS Notifications for CBD or Vape products
- Troubleshooting Steps for Finding an Order on the Order Dashboard
- Shared route links are hidden by asterisks/stars *
- Why can't I manually send an SMS to my customer?
- I cannot find my order in EasyRoutes - troubleshooting steps
- Certain items are not appearing in my order or stop