Troubleshooting
Articles and FAQs about common issues
- How can I see which orders have already been assigned to a route?
- Where are my routes, drivers and settings in the menu?
- Can I modify the EasyRoutes tracking number in my Shopify SMS / Text notification message?
- Why can't I manually send an SMS to my customer?
- How do I troubleshoot connection issues or errors with EasyRoutes?
- Which Shopify permissions does EasyRoutes use?
- How do I configure what is shown to the driver on the EasyRoutes Delivery Driver app?
- Troubleshooting Google Maps
- Certain items are not appearing in my order or stop
- How do I filter out orders that I don't want to see or use for planning?
- How do I send the "Ready for Delivery" notification again?
- Why are my custom items not showing up?
- Troubleshooting Fulfillment
- How do I create a PDF of my route?
- How do I delete my EasyRoutes driver account?
- Why do I not have permissions to access EasyRoutes?
- Show Items in List of Stops
- How do I use my thermal printer?
- How does EasyRoutes deal with multiple orders at the same location?
- How to cancel a fulfillment