Certain items are not appearing in my order or stop

If you have items that you expect to see in your order that you do not, review the following possible causes and remedies:

  • Your item does not require shipping: 
    • You have an item on your order where "This is a physical product" is unchecked:
    • or you have created a custom item that does not require shipping:
    • In general, EasyRoutes respects these settings for a Shopify order since this setting is used to identify items as digital goods. Currently, we currently do not show digital items that do not require shipping in EasyRoutes, which is what most customers expect and how the system is designed to work. Hopefully this helps clear things up for your workflow in the future.
    • Recommended remedies:
      • For current orders, one option is to create a second draft order with the same item, zeroed and with shipping checked. You can use that order in EasyRoutes, and you should then be able to fulfill that order as you normally would. Once delivered, you can go into the original set of orders to mark them as fulfilled separately as well. Here is more on the topic.
      • For future orders, ensure that you have updated your items so that "This is a physical product" is checked. And that "Item requires shipping" is checked for Draft Orders.
      • For any inquiries related to editing orders, contact Shopify support directly for further assistance.
  • You do not see a desired item on a route: Review this article for more on troubleshooting fulfillments. It's likely that you have selected a fulfillment that does not contain your desired item.
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