Questions about EasyRoutes?
Getting Started
- Here's an interactive demo which will give you a quick overview of how EasyRoutes works on Shopify.
- Here's our Getting Started Guide - it's filled with valuable information and includes a walk-through on how to set up and use EasyRoutes, as well as short video tutorials on specific features of the app.
EasyRoutes Features
- Route Options: Learn more about enabling and customizing all available options when planning routes.
- Route Scheduling & ETAs: Enable and configure route scheduling to provide your customers with delivery ETAs.
- Email & SMS Delivery Notifications: Learn how to customize the email and SMS notifications your customers receive for every delivery event.
- Real-time Driver Location: Track your drivers' GPS location and learn how to share it with your customers when their driver is one stop away.
- Order Tracking Pages: Enable and configure tracking links to keep your customers informed of their delivery ETAs.
- Proof of Delivery: Learn how to collect and view eSignatures, photos, and notes for attempted and completed deliveries.
Routes
- How do I create routes?
- How do I import orders from a spreadsheet (.CSV)?
- How do I add orders to an existing route?
- How do I refresh out-of-date order information?
- Creating & Saving Views: Save frequently used order filters and route options for quick access for future routes.
Drivers
- EasyRoutes Delivery Driver mobile app support portal
- Where can I download the EasyRoutes Delivery Driver app?
- How do I use EasyRoutes Delivery Driver?
- How do driver seats work?
- Troubleshooting Getting Directions or Navigating to Addresses
Plans & Pricing
- Pricing and Plans FAQ
- How much do EasyRoutes SMS messages cost?
- How does prorated billing work when I upgrade or downgrade my plan?
- How do I uninstall EasyRoutes and cancel my subscription?
Still have questions? The searchable EasyRoutes support portal is open 24/7 and contains helpful resources, step-by-step setup instructions, feature guides, and answers to all of the most commonly asked EasyRoutes questions. You can also contact the support team directly if you can't find what you're looking for in the support portal.