Troubleshooting Getting Directions or Navigating to Addresses

Can't find directions for your stop when you launch into Google Maps, Waze, or Apple Maps?

By default, EasyRoutes will attempt to Get Directions using the order or stop's provided address in Google Maps, which will attempt to provide preferred directions to the location as recommended by Google. Using the address itself can provide better directions than using the geolocation itself. There are some rare occasions where this may not return an expected result in Google Maps. 

• Note: if your store has set a custom pin for a stop, it will attempt to use the Lat/Long on a short-press.

You can always long press on the Get Directions button, which would allow you to choose between opening up your navigation app using the address, the pin (Lat/Long), or try the ZIP/Postal Code.

Alternatively, you can configure EasyRoutes to navigate directly to the provided pin or ZIP/Postal Code instead.

To do this, change your settings for your "Navigation Mode" to navigate to the provided pin's geolocation (Lat/Long) or to the provided address' postal or ZIP code if you are running into issues with getting directions with your navigation app. See this support article for further information on navigation settings.

Do you have issues getting directions or navigating to an address from EasyRoutes Delivery Driver to your navigation app? Here are some troubleshooting steps:

• Confirm that the latest version of Google Maps and/or Waze are installed
• If one of the navigation app options are not working, are the other apps working? If so, then there could be an issue with your version of the navigation app.
• Confirm that in the Android device settings (Settings -> Maps -> App info) that "Open supported links" is enabled for the desired navigation app
• Disable "Auto-start" in navigation app in your EasyRoutes Settings and start again

If for any reason you are unable to open to the navigation app, the address text on the stop is selectable and you can copy and paste that into the navigation app directly.