How do I uninstall EasyRoutes and cancel my subscription?

Note that uninstalling EasyRoutes removes your routes and settings, so export anything you need first (see How do I export routes/stops?).

Uninstalled EasyRoutes by accident? Contact us as soon as possible and we'll look to recover it.  Reinstalling sets EasyRoutes up as a new account. If we’re able to restore your data, you may need to choose your plan and seats again and reactivate your drivers.

Click either link below for further details specific to the EasyRoutes product you're using:

• EasyRoutes for Shopify
• EasyRoutes for Web

EasyRoutes for Shopify

All you have to do is uninstall EasyRoutes like any other Shopify app:

1. Starting from your Shopify admin dashboard, click on your Settings page.
2. Click the Apps section:

3. Locate the app you'd like to uninstall (in this case, EasyRoutes Local Delivery), and click the Uninstall button next to it.

   

4. Select a reason for uninstalling, share feedback, and click Uninstall on the popup.

   

Alternatively, you can cancel your subscription on our plan page by switching to our free plan.

Can I keep my plan until the end of the billing cycle? 

Uninstalling or switching to the Free plan ends your paid plan right away. Your final charge covers the 30-day period you cancel in (see the note below).  We recommend cancelling as close to the end of your monthly billing cycle if you wish to retain access to all of the features on your current paid plan.

Uninstallation also will automatically cancel any active subscription plan you have with EasyRoutes. When you cancel a subscription — either by uninstalling the app or switching to our free plan — you’ll receive a final charge in your invoice covering the 30-day subscription period during which the cancellation occurred. This subscription period may not align exactly with your Shopify billing cycle, so these charges can sometimes appear after in the invoice after the cancellation event, but it should show the correct subscription cycle. For a detailed explanation of how app billing cycles work, please refer to Shopify’s documentation. If you have further questions or need billing-related assistance, feel free to contact our support team.

Is there any code to uninstall?

EasyRoutes doesn’t add code to your theme or liquid files, so nothing needs removing when you uninstall or change themes. If you see duplicate or unexpected shipping rates at checkout after uninstalling, they aren’t from EasyRoutes; check your Shopify shipping settings and any other delivery apps.

If you have edited your email notification template(s) to include Photo Proof of Delivery photos, note that this code will also have to be removed manually to complete the uninstallation.

Using Supertime or TipGenius? They’re added to your theme with an app embed, so follow their own steps: Supertime or TipGenius.

EasyRoutes for Web

This section is for EasyRoutes for Web. Cancelling is done from your billing portal; there’s nothing to uninstall.

1. Access your EasyRoutes Settings from the bottom of the navigation menu on the left-hand side of EasyRoutes, beneath your account's name:

2. From the Help & Support tab, within the Plan details section, click the Go to billing portal button:

   

3. Click the Cancel subscription button listed beside your current plan's details.
4. Follow the prompts to cancel your existing subscription.

Can I keep my plan until the end of the billing cycle? 

Yes. When you cancel, your plan stays active until the end of your current billing period, and Plan details shows it as Canceled. Changed your mind? Choose a plan again before then and your subscription continues.