Customizable Order Tracking Pages and Links

Keep your customers informed every step of the way with our customizable customer tracking pages. Add your store logo, change the background colour, and edit the text to create the tracking page that best compliments your business and the delivery experience you want to offer your customers. Review how delivery status updates, scheduled or updated ETAs, delivery windows and proof of delivery are shown on the order tracking page by reviewing the steps below.

Want to learn more about how to send delivery updates to your customers? Read more about delivery notifications.

How to Edit Customer Tracking Pages

To edit your Tracking Pages, click on the Tracking tab in your EasyRoutes settings.

Tracking Link

In this section you can uncheck the box to turn off EasyRoutes tracking links if you do not wish to use this feature. If you fulfill orders outside of EasyRoutes, you can still attach one of our tracking links by checking the box and saving your settings.

Customization Options

Add your store logo and change the page background colour.

Tracking Page Display Options

In this section you can customize what information your Tracking Page displays. Customize all the details, from displaying your driver's name to attaching proof of delivery photos.

Tracking Page Text

Beneath the Tracking Page display options, is a section that allows you to edit all the text that appears on your tracking page. If you want to use another language, you can just enter in your translated strings and your page will be good to go.

Previewing Customer Tracking Page

You can preview your customer tracking page by clicking the Preview button in the Preview Tracking Page section. You can select which order status you would like to preview in the drop-down selector. The preview will appear in a pop-up modal. Close it to return back to editing.

Saving Your Changes

When you are happy with your Tracking Page, click the Save button to apply your changes.

Email Templates

The tracking link will be inserted automatically in your default email template, however if you have heavily modified this template you may need to manually insert the link using the following code snippet:

{% if fulfillment.tracking_numbers.size > 0 %}<br>  <p><br>    <br/><br>    {% if fulfillment.tracking_numbers.size == 1 and fulfillment.tracking_company and fulfillment.tracking_url %}<br>      {{ fulfillment.tracking_company }} tracking number: <a href="{{ fulfillment.tracking_url }}">{{ fulfillment.tracking_numbers.first }}</a><br>    {% elsif fulfillment.tracking_numbers.size == 1 %}<br>      Tracking number: {{ fulfillment.tracking_numbers.first }}<br>    {% else %}<br>      Tracking numbers:<br /><br>      {% for tracking_number in fulfillment.tracking_numbers %}<br>        {{ tracking_number }}<br /><br>      {% endfor %}<br>    {% endif %}<br>  </p><br>{% endif %}