Customizable Order Tracking Pages and Links
Watch an interactive demo of how to customize order tracking pages and email and SMS delivery notifications.
Keep your customers informed every step of the way with customizable order tracking pages. Add your store logo, change the background colour, and edit the text to create the tracking page that best compliments your business and the delivery experience you want to offer your customers.
Want to learn more about how to send delivery updates to your customers? Read more about delivery notifications.
Click either link below for further details specific to the EasyRoutes product you're using:
EasyRoutes for Shopify
How to View Tracking Pages
Tracking pages for individual stops are accessible from any Route containing those stops. From the stops table on any route, click the Actions button (three dots icon) on the far right of any stop, click the Tracking link... menu, and select View tracking link to view the same tracking link sent to your customers:
How to Edit Order Tracking Pages
To edit your Tracking Pages, access your EasyRoutes Settings > Order tracking tab:
How to Enable Delivery Ratings
Want to offer your customers a seamless way to provide feedback on their delivery experience? Enable EasyRoutes' delivery rating card for your customer order tracking pages, and customers will be prompted to rate their delivery and optionally submit comments directly from their tracking pages once their delivery is complete:
Delivery ratings can be enabled from your EasyRoutes Settings > Order tracking tab, within the Delivery ratings section. Ratings can be enabled individually for delivery, pickup, and/or task stop types; the ability for customers to leave additional comments can also be individually controlled for each type of stop:
More details on customizing delivery rating cards, and options for reviewing star ratings and customer comments can be found in the support article for delivery ratings.
How to Display Real-Time Driver Location
In order to display real-time driver location in your customer tracking pages, it must first be enabled in your EasyRoutes Settings - see the Real-Time Location Tracking support article for details on enabling and configuring this feature.
Once enabled, customer tracking pages can be configured to display a delivery driver's real-time location when a customer's stop is anywhere from 1 stop to 10 stops away, as shown below with an orange vehicle pin. Tracking pages will also contain a line below the map indicating how recently the driver's real-time location was updated:
- From the EasyRoutes Settings menu, click the "Order tracking" tab.
- Scroll down to the "Tracking page options" section.
- Check the box for "Show live driver tracking when this many stops away".
- Use the dropdown menu below to configure when a driver's live location will be displayed (from 1 stop away to 10 stops away from a customer).
- Ensure the "Map" checkbox is also checked under the "Display" section:
How to Preview Your Order Tracking Pages
You can preview your customer tracking page by clicking the Preview button in the Preview Tracking Page section at the top of the page. You can select which order status you would like to preview in the drop-down selector (Out for Delivery, Delivered, etc.). Note that any maps displayed when previewing tracking pages will use your store's location as a sample address pin - this pin will reflect a customer's address when real tracking pages are generated, and will not include your store's location. The preview will appear in a pop-up modal:
Close it to return back to editing.
Saving Your Changes
When you are happy with your Tracking Page, click the Save button at the top of the screen to apply your changes.
Email Templates
The tracking link will be inserted automatically in your default email template, however if you have heavily modified this template before, you may need to manually insert the link using the following code snippet:
{% if fulfillment.tracking_numbers.size > 0 %}
{% if fulfillment.tracking_numbers.size == 1 and fulfillment.tracking_company and fulfillment.tracking_url %}
{{ fulfillment.tracking_company }} tracking number:
{{ fulfillment.tracking_numbers.first }}
{% elsif fulfillment.tracking_numbers.size == 1 %}
Tracking number: {{ fulfillment.tracking_numbers.first }}
{% else %}
Tracking numbers:
{% for tracking_number in fulfillment.tracking_numbers %}
{{ tracking_number }}
{% endfor %}
{% endif %}
{% endif %}
EasyRoutes for Web
How to View Tracking Pages
Tracking pages for individual stops are accessible from any Route containing those stops. From the stops table on any route, click the Actions button (three dots icon) on the far right of any stop, click the Tracking link... menu, and select View tracking link to view the same tracking link sent to your customers:
How to Edit Order Tracking Pages
To edit your Tracking Pages, access your EasyRoutes Settings > Order tracking tab:
How to Enable Delivery Ratings
Want to offer your customers a seamless way to provide feedback on their delivery experience? Enable EasyRoutes' delivery rating card for your customer order tracking pages, and customers will be prompted to rate their delivery and optionally submit comments directly from their tracking pages once their delivery is complete:
Delivery ratings can be enabled from your EasyRoutes Settings > Order tracking tab, within the Delivery ratings section. Ratings can be enabled individually for delivery, pickup, and/or task stop types; the ability for customers to leave additional comments can also be individually controlled for each type of stop:
More details on customizing delivery rating cards, and options for reviewing star ratings and customer comments can be found in the support article for delivery ratings.
How to Display Real-Time Driver Location
In order to display real-time driver location in your customer tracking pages, it must first be enabled in your EasyRoutes Settings - see the Real-Time Location Tracking support article for details on enabling and configuring this feature.
Once enabled, customer tracking pages can be configured to display a delivery driver's real-time location when a customer's stop is anywhere from 1 stop to 10 stops away, as shown below with an orange vehicle pin. Tracking pages will also contain a line below the map indicating how recently the driver's real-time location was updated:
- From the EasyRoutes Settings menu, click the "Order tracking" tab.
- Scroll down to the "Tracking page options" section.
- Check the box for "Show live driver tracking when this many stops away".
- Use the dropdown menu below to configure when a driver's live location will be displayed (from 1 stop away to 10 stops away from a customer).
- Ensure the "Map" checkbox is also checked under the "Display" section:
How to Preview Your Order Tracking Pages
You can preview your customer tracking page by clicking the Preview button in the Preview Tracking Page section at the top of the page. You can select which order status you would like to preview in the drop-down selector (Out for Delivery, Delivered, etc.). Note that any maps displayed when previewing tracking pages will use your store's location as a sample address pin - this pin will reflect a customer's address when real tracking pages are generated, and will not include your store's location. The preview will appear in a pop-up modal:
Close it to return back to editing.
Saving Your Changes
When you are happy with your Tracking Page, click the Save button at the top of the screen to apply your changes. Watch an interactive demo of how to customize order tracking pages and email and SMS delivery notifications.