How do I send the "Ready for Delivery" notification again?

Rescheduling a route or sent out a "Ready for Delivery" notification with an estimated date or time that is no longer correct? The "Send ready for delivery notifications" button is disabled to prevent duplicate notifications on an existing route unless there are stops that are in the "Preparing" status.

Send your stops to a new route to share this notification with updated tracking information by following the steps below:

  1. Go to your route.
  2. Select all your stops.
  3. In the Actions menu that pops up at the bottom of the screen, select "Send to route"
  4. On the Send to Route screen, select the "Send stops and remove from current route and use new tracking links" option
  5. Click on "Send to new route" in the top right corner of the screen.
  6. Update this route with the desired Scheduled date and time.
  7. Send your Ready for Delivery notification again with the corrected date or time information from this new route.

Alternatively, you can consider using our Scheduled and Rescheduled notification events:

  • Delivery Scheduled - Sent manually using a button on the route page; requires that a route have a scheduled start date/time set, and no previous notifications (other than Ready for Delivery) have been sent for this route
  • Delivery Rescheduled - Sent manually using a button on the route page; requires that a route have a scheduled start date/time set, and no previous notifications (other than Ready for Delivery and/or Out for Delivery) have been sent for this route you can use this to send updates
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