Why do I not have permissions to access EasyRoutes?

When you or one of your Shopify Staff accounts see the following error message:


Shopify error page with a padlock reading "You need permission to view this page" and a Request access button


It indicates that the particular Staff member does not have the necessary permissions.


To resolve, review the staff member's permissions:

Shopify Settings > Users and permissions > (click on staff member)


... and verify either Manage and install apps and channels (for all apps) or at least EasyRoutes Local Delivery is checked.

Staff member's App permissions with Manage and install apps and channels ticked, which gives access to every app including EasyRoutes Local Delivery

Staff member's App permissions with Manage and install apps and channels cleared and only EasyRoutes Local Delivery ticked

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