Account Verification & SMS Policy Compliance

Account Verification

We take SMS sending seriously for EasyRoutes. One way we do this is by ensuring that customers are using our platform in accordance with our Terms of Service and Acceptable Use Policy for our messaging provider.

If you find your SMS notification settings disabled and receive a prompt to contact us for SMS service access, this indicates your account requires manual review as part of our verification process.

Please reach out to to initiate this review. To expedite this process and determine SMS suitability for your business, our compliance team may require additional details as a part of this review.

Non-compliance Scenarios

Due to restrictions specified in the forbidden categories of our messaging provider's Acceptable Use Policy, SMS notifications are not available when this is detected. If we identify that these restrictions pertain to your store, your SMS capabilities may be disabled. For businesses selling Vape-related products in the US and Canada, or CBD-based products in the US, please note: EasyRoutes supports only email notifications for order and shipping updates. We regret any inconvenience this may cause and appreciate your understanding. This is required to comply with the policies that are set based on federal regulations and carrier requirements the in US and Canada.

Additionally, if there's a potential non-compliance with our messaging provider's Acceptable Use Policy or our terms of service, your store's SMS capabilities will be disabled.

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