Troubleshooting: Route does not have a drive time

On rare occasions, our routing provider may encounter an issue with generating drive times for your set of stops. We will show an error if this is the case.

This is usually caused by a particular stop on your route that may be creating a problem.

Follow these troubleshooting steps to identify which stop is causing this issue on a test route:

1. Select and send a copy of your stops to a different route for testing (Learn more). 
2. Use the "Action" menu -> "Remove stop" to remove a stop from the route, and save the route. Are you still seeing an error? If so, there may still be a stop that is causing an error. If you no longer see an error, the removed stop was likely causing this issue.
3. Repeat the above with further stops in the route to narrow down the problematic stop. You will very quickly isolate the single stop that is causing this issue.

Workarounds:

1. Once you've identified the problematic stop, you can remove this stop from the original route that you were planning.
2. Alternatively, manually modify this stop's address in a way that will correct the issue.

After reviewing the troubleshooting steps above, please contact us for support and let us know which address may be causing an issue and we'll share this with our directions provider.