How do I move orders to another route?
You can use the "Send to Another Route" feature when you edit a route to copy stops over to a new route. This can be used to re-schedule orders that have already been included in a route, but need to be moved to another (e.g. missed deliveries or incomplete previous route), or to split an existing route into multiple segments between drivers.
Click either link below for further details specific to the EasyRoutes product you're using:
EasyRoutes for Shopify
- When viewing a route, use the checkboxes to select stops that you want to move or copy.
- Click the Send to route action to add these orders to another route:
- Select your desired send option (e.g. to copy the stops and preserve them on your current route, select the Send stop as a copy option instead):
- Select the route you want to send the stops to from the list of routes below the map, or click the Send to new route button on the top right to send stops to a brand new route.
Notes:
- Determining whether to send stops as a copy or as a new stop will depend on your delivery/fulfillment workflows:
- Send stops as a copy if you want to preserve the original stop's information and status.
- Send stops as a new stop if you want to treat the new stop as a fresh attempt at delivering.
- Similarly, choosing between preserved or new tracking links will depend on your delivery/fulfillment workflows:
- Preserve the tracking links if you want to maintain continuity with the customer for these stops.
- Use new tracking links if you'd prefer to generate and send a new tracking link for these stops.
Why does EasyRoutes ask about updating the tracking number when moving stops?
When you use the “Send to Another Route” feature in EasyRoutes, you’ll see options that determine how a stop is handled in the new route. This includes whether to preserve the original tracking number or generate a new one.
This is important because Shopify’s fulfillment and notification system is tied to tracking numbers — once a fulfillment is created and a tracking email is sent, changing the tracking number later can confuse customers who are following the original link.
Our recommendation
To maintain a consistent customer experience, we recommend preserving the original tracking number when rescheduling or reassigning deliveries. That means choosing option 1 (“Send stop as a copy and preserve tracking”) when moving orders to a different route.
Avoid using options 2–4 unless you’re intentionally cancelling and re-fulfilling the order (e.g. treating it like a brand-new delivery attempt). These options will create a new tracking number — which may no longer match your original customer communication.
What if the tracking number was accidentally changed?
If you’ve already created a new fulfillment with a different tracking link, you can:
- Cancel the original fulfillment in Shopify.
- Let EasyRoutes update the fulfillment again — this time with the correct tracking info.
- Or manually edit the fulfillment in Shopify to restore the original tracking number.
EasyRoutes for Web
- When viewing a route, use the checkboxes to select stops that you want to move or copy.
- Click the Send to route action to add these orders to another route:
- Select your desired send option (e.g. to copy the stops and preserve them on your current route, select the Send stop as a copy option instead):
- Select the route you want to send the stops to from the list of routes below the map, or click the Send to new route button on the top right to send stops to a brand new route.
Notes:
- Determining whether to send stops as a copy or as a new stop will depend on your delivery workflows:
- Send stops as a copy if you want to preserve the original stop's information and status.
- Send stops as a new stop if you want to treat the new stop as a fresh attempt at delivering.
- Similarly, choosing between preserved or new tracking links will depend on your delivery workflows:
- Preserve the tracking links if you want to maintain continuity with the customer for these stops.
- Use new tracking links if you'd prefer to generate and send a new tracking link for these stops.