Troubleshooting
Articles and FAQs about common issues
- How do I contact the support team?
- Troubleshooting Photo Proof of Delivery - Problems with Adding or Uploading a Photo - Permissions
- Shopify Local Delivery App - Migration Guide
- How do I uninstall EasyRoutes and cancel my subscription?
- How to Install EasyRoutes Local Delivery
- Account Verification, SMS Policy Compliance and Understanding SMS prohibited content
- What phone number from the order does EasyRoutes use for custom SMS notifications?
- How does Payment Status work? Can I see which orders need COD or payment collection?
- How does the usage-based SMS account balance work?
- How does EasyRoutes work with Shopify Subscriptions?
- Fulfilling Orders
- How do I use Local Pick-up orders?
- How do I filter orders by delivery zone/delivery area?
- Troubleshooting: Route does not have a drive time
- How do I print packing labels?
- How do I create a new tracking link?
- How do I upload an image to get an image link or URL?
- How can I see which orders have already been assigned to a route?
- Can I modify the EasyRoutes tracking number in my Shopify SMS / Text notification message?
- I cannot find my order in EasyRoutes - troubleshooting steps