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Troubleshooting

Articles and FAQs about common issues

  • How can I see which orders have already been assigned to a route?
  • Where are my routes, drivers and settings in the menu?
  • Can I modify the EasyRoutes tracking number in my Shopify SMS / Text notification message?
  • How do I troubleshoot connection issues or errors with EasyRoutes?
  • Why can't I manually send an SMS to my customer?
  • Which Shopify permissions does EasyRoutes use?
  • How do I configure what is shown to the driver on the EasyRoutes Delivery Driver app?
  • How do I filter out orders that I don't want to see or use for planning?
  • Troubleshooting Google Maps
  • How do I send the "Ready for Delivery" notification again?
  • Certain items are not appearing in my order or stop
  • How do I delete my EasyRoutes driver account?
  • How do I create a PDF of my route?
  • Why are my custom items not showing up?
  • How do I use my thermal printer?
  • Troubleshooting Fulfillment
  • Why do I not have permissions to access EasyRoutes?
  • Show Items in List of Stops
  • How does EasyRoutes deal with multiple orders at the same location?
  • How to cancel a fulfillment
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Categories

  • Getting Started
  • Creating Routes
  • Editing Routes
  • Managing Deliveries
  • Managing Drivers
  • Tracking Pages & Notifications
  • Developers
  • Apps and Integrations
  • Plans & Pricing
  • Troubleshooting
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