Troubleshooting
Articles and FAQs about common issues
- How do I troubleshoot connection issues or errors with EasyRoutes?
- How can I see which orders have already been assigned to a route?
- Can I modify the EasyRoutes tracking number in my Shopify SMS / Text notification message?
- Why are there no items on a stop?
- How do I configure what is shown to the driver on the EasyRoutes Delivery Driver app?
- Questions about EasyRoutes?
- Why can't I manually send an SMS to my customer?
- How do I send the "Ready for Delivery" notification again?
- How do I filter out orders that I don't want to see or use for planning?
- Certain items are not appearing in my order or stop
- Fulfilling Orders
- Which Shopify permissions does EasyRoutes use?
- Show Items in List of Stops
- How do I use my thermal printer?
- Troubleshooting Google Maps
- Why are my custom items not showing up?
- How do I delete my EasyRoutes driver account?
- How to cancel a fulfillment
- How does EasyRoutes deal with multiple orders at the same location?
- How do I hide the price of items in an order?