Troubleshooting common mobile issues
1. Trouble Signing In?
Make sure you’re using the correct login credentials. If you’re unable to sign in: Check our Sign-In Troubleshooting Guide for steps to resolve this.
2. Check Your Permissions
The app requires several permissions to work seamlessly. Ensure the following are enabled:
- Location Services: Required for accurate tracking.
- Camera Access: If using barcode scanning or photo proof of delivery.
- Notifications: Ensure you don’t miss important updates.
Refer to your device’s settings to grant these permissions.
3. Connectivity Issues
In some situations, you may need to navigate your route without a stable internet connection. Don't worry, EasyRoutes has got you covered. You can continue to view your entire route and use your navigation app with limited connectivity if you load your route while online. Here's how to do it: How can I use EasyRoutes Delivery Driver without a connection or with limited connectivity?
If you’re encountering issues:
- Ensure you’re connected to a reliable Wi-Fi or cellular network.
- Restart your device or router if needed.
- Visit our Connectivity Troubleshooting Guide.
4. Real-Time Location Tracking Issues
If real-time location tracking isn’t working:
- Verify that Location Services are enabled and set to “Always Allow.”
- Ensure your device has a stable internet connection.
- Stores can check if Background Location Permissions are disabled, as this may prevent real-time updates.
- Refer to our Real-Time Location Tracking Guide for more details.
5. App Crashes or Performance Issues
Crashes can be caused by device-specific issues like insufficient storage or outdated software. Try the following steps:
- Update the App: Ensure you’re using the latest version of EasyRoutes Delivery Driver. Check your app store for updates.
- Update your Operating System: Ensure you're using the latest version of your mobile device's operating system.
- Free Up Storage: Follow these guides:
- Restart Your Device: A simple reboot can resolve temporary glitches.
6. Need Additional Help?
If none of the above resolves your issue, our support team is here to assist. Please start a support request and please provide as much detail as possible, including:
- A description of the issue.
- Screenshots or error messages (if applicable).
- Your device details (model, OS version, app version)
Our team will be here to assist once we receive an email from you with this request.