Is EasyRoutes available in my language?

The EasyRoutes app admin: English only

The EasyRoutes app is only available in English. Supporting more languages is on our product roadmap. We can’t share timing yet, but let us know which language would help you most.

Anything EasyRoutes pulls from Shopify shows in the language it was written in, such as order items, order notes and your customers’ delivery instructions.

Updating EasyRoutes' date format setting doesn’t change the app’s language. From your EasyRoutes Settings > General tab, the Date/time format list of languages and regions only sets how dates and times are written on your tracking page and in EasyRoutes notifications (for example 31/12/2020 or 15:04). It defaults to your store’s main language to start with. Everywhere else in the app, EasyRoutes uses your computer’s or browser’s date format; see How do I change the date format? for more details.

The driver app: multiple supported languages

The EasyRoutes Delivery Driver app for iOS and Android automatically displays in Spanish, French, Dutch or German when the phone is set to one of those languages. With any other phone language it defaults to English. Drivers need version 1.0.90 or later for Spanish and French, and 1.0.91 or later for Dutch and German.

Turn-by-turn directions open in Google Maps, Apple Maps or Waze, which use the driver’s own language settings.

What your customers see: any language you like

You can write everything your customers receive in your own language: notifications, tracking pages, packing slips and labels. The sections below show how.

Notifications still in English?

Work through these checks:

  1. Find out which system sends your messages. EasyRoutes email notifications are included on the Premium plan and up. If you’re on another plan, or you use Shopify’s notifications, Shopify sends the emails, so translate them in Shopify (see the next check).
  2. Shopify’s own notifications use the templates and languages set in your Shopify admin, and EasyRoutes settings can’t change them. Shopify sends each customer the language they ordered in, as long as that email has a translation. To add one, access your Shopify Settings > Notifications tab, open the email template, and click Localize. See Shopify: Translating checkout and notifications.
  3. Translate both tabs. If you use EasyRoutes for Shopify, Shopify orders and custom/imported stops have separate templates. Translate each on its own tab (more on this below)
  4. Translate your SMS templates too, if you send SMS.
  5. Translate the email footer. See “Email footer text” below.
  6. Translate your tracking page on every stop type tab: Deliveries, Pickups and Tasks.

Translating Notifications:

EasyRoutes allows full customization of the entire contents of notifications sent to your customers. Any language can be used for any notification type. To configure:

  1. From your EasyRoutes Settings > Customer Notifications tab, find the Email notifications > Notification templates section; choose the Shopify orders or Custom/imported stops tab (depending which types of stops your store uses)
  2. Click the title of any notification/delivery status type to view a sample of how each notification will appear:

  1. Access the Edit tab of any notification to modify the contents of that notification type:

  1. Make any desired changes, and click the Save button. Repeat for other notification types/status events as needed.

Notes:

  • Common EasyRoutes terms/phrases and their meaning/usage can be found in our glossary support article.
  • If you use EasyRoutes' SMS notifications, these templates will need to be updated/translated as well. From the same EasyRoutes Settings > Notifications tab, scroll down until you reach the SMS notifications section, and update SMS notification templates in the same manner described above.
  • If you're using EasyRoutes for Shopify, there are separate notification templates (for both email and SMS notifications) for Shopify orders and Custom/imported stops. Use the two tabs above the list of notification types to switch between editing these two types of notifications.
  • For full details on working with customer notifications, see the Delivery Notifications - Email and SMS support article.

Additionally, within the Email notifications > Email design section, click the Customize button shown below:

Static text found in the footer of email notifications can be translated by modifying any of the settings found by expanding the Footer side panel:

Translating Packing Slips & Labels:

EasyRoutes allows for customization of many of the variables and labels used when generating packing slips & labels. Any language can be used for any of the labels/variables available. To configure:

  1. From your EasyRoutes Settings > Packing slips & Labels tab, click Customize on the Packing slip card (or the Packing label card).
  2. Expand the Text section (left-hand side of the page) and translate the labels under Header and Body. The preview updates as you type:

  1. Click Save at the top of the page.

Packing slips and labels share these text translations, so you only need to change it once.

Notes:

Translating Order Tracking Pages:

EasyRoutes allows for customization of many of the variables and labels used in your customer order tracking pages. Any language can be used for any of the customizable variables and labels. To configure:

  1. From your EasyRoutes Settings > Order Tracking tab, lick Customize on the Tracking page card.
  2. Expand the Text section and translate the labels. If you use pickups or tasks, switch between the Deliveries, Pickups and Tasks tabs at the top of the section, because each stop type has its own text:

  1. Check the live preview, then click Save at the top of the page.

Tracking pages are included on the Standard plan and above.

Notes:

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