Tell me more about the most common words and phrases used in the driver app (Glossary)

We have instructions on how to use the most common features of EasyRoutes here.

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Here are common words and phrases that are used in our EasyRoutes Delivery Driver app:

  • Stop: this refers to a destination where you have to deliver on the route.
  • Stop Information:
    • Order: Order #<1234> refers to the order number that the customer is expecting for their order.
    • Recipient: This is the person/company at the delivery shipping address.
    • Customer: This is the customer that purchased the order.
    • Delivery Notes: EasyRoutes Delivery Driver displays important customer or delivery notes so you can perform you deliveries correctly. Learn more.
    • Items: this refers to the goods that are being delivered for an order or a stop.
  • Key Actions - Learn more about how to use EasyRoutes Delivery Driver
    • Get Directions: Click the Start Delivery button to begin your route. You will be taken to the first stop in your route. When viewing a stop, tap the Get Directions button underneath the map using your favourite navigation app. Learn more.
    • Viewing a route: When a business or a store that uses EasyRoutes creates a route and dispatches this route to you, this route will be added to your list of routes in your driver app. You will also receive a push notification to access your shared route.
      • If you open the app and don't see a route you're expecting, ensure that the business that you are working with has added you to their list of drivers on EasyRoutes. You can view all routes that have a share link while they're unassigned, and any driver in the system can claim the route (at which point the route becomes assigned). Learn more.
    • Start Delivery: This is an action that goes through every stop in a route, and marks each stop as Out for Delivery. Be sure to do this before starting a route if this is a part of your delivery workflow. 
    • Proof of Delivery: You can attach photos, an eSignature, and an optional note as proof of delivery. Learn more.
      • Add Photo - adding photos to the stop
      • Add Signature - adding an eSignature to the stop
      • Add Note - adding a custom note to the stop
    • Update Status: At the bottom of each stop are the buttons to update the delivery status of your order. Any order status updates are synced back to Shopify instantly, and as a store owner you can view the real-time status of your deliveries when viewing any of your routes in EasyRoutes. You can mark an order as: Out for Delivery (this happens when you start a route), or as Delivered, or Attempted (e.g. attempted to deliver but missed the customer)
      • Tap Mark as Delivered if the delivery was successful.
      • If you are unable to deliver an order, tap the "Attempted" button.
        • Customers may get updated Estimated Arrival Times based on these statuses based on store settings.
  • Key Information:
    • Start: This refers to the starting location of the planned route.
    • End: This refers to the end location for the planned route, when there is one.
    • Drive Time: This refers to how much time and distance it takes to complete the route or stop.
    • Inventory: This refers to all the items on the route.
    • Next: This refers to the next stop or destination on the route.
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