Manually triggering notifications
For full details on all notification types and what delivery status events will automatically trigger them, see our Delivery Notifications - Email and SMS support article.
Click either link below for further details specific to the EasyRoutes product you're using:
EasyRoutes for Shopify
In order to manually trigger any type of notifications for a stop or route, you'll first need to ensure that all types of notification you'd like to send to customers are enabled from your EasyRoutes Settings > Customer Notifications tab (shown below); note that there are two tabs for enabling notification types: Shopify orders and Custom/imported stops - you may need to enable notification types on each of these tabs, depending which types of orders are used in your delivery workflows. Any notification types that are not enabled from this page will not be available for manual triggering:
Route Scheduled notification
EasyRoutes' Scheduled notifications can be used to quickly notify customers as soon as their route has been assigned a scheduled start date/time. Route scheduled notifications do require that a route contain a scheduled start date/time, but do not affect automatic order fulfillment workflows.
To start, ensure the Delivery scheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup scheduled and/or Task scheduled notification types are enabled as well:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Scheduled item:
Click the Send button to confirm that Scheduled notifications will be sent to any stops on this route that have not already received this type of notification:
Route Rescheduled notification
EasyRoutes' Rescheduled notifications can be used to quickly notify customers whose route has been rescheduled to an earlier or later time/date than what was indicated in any Scheduled notifications. Route rescheduled notifications do require that a route contain a scheduled start date/time, but do not affect automatic order fulfillment workflows.
To start, ensure the Delivery rescheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup rescheduled and/or Task rescheduled notification types are enabled as well:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Rescheduled item:
Click the Send button to confirm that Rescheduled notifications will be sent to any stops on this route that have not already received this type of notification:
Ready for Delivery notifications
EasyRoutes' Ready for Delivery notifications can be used to notify customers of their delivery details at any point after a route is created, but before it is started by the driver. Route Ready for Delivery notifications do not require that a route contain a scheduled start date/time, and can be configured to affect order fulfillment workflows.
To start, ensure the Ready for Delivery notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Ready for Pickup and/or Task Ready notification types are enabled as well:
From your EasyRoutes Settings > General tab, review the Fulfillment options section - in the example below, orders will only be fulfilled in Shopify once a stop is marked as Completed; alternately, enable the checkbox for Ready if you'd prefer orders to be marked as fulfilled as soon as their route is marked as Ready:
When viewing any route, click the Mark all as ready button found just above the map:
Ensure the Send EasyRoutes Ready for Delivery notifications checkbox is selected, before pressing the Mark all as ready button:
EasyRoutes for Web
In order to manually trigger any type of notifications for a stop or route, you'll first need to ensure that all types of notification you'd like to send to customers are enabled from your EasyRoutes Settings > Customer Notifications tab (shown below). Any notification types that are not enabled from this page will not be available for manual triggering:
Route Scheduled notification
EasyRoutes' Scheduled notifications can be used to quickly notify customers as soon as their route has been assigned a scheduled start date/time. Route scheduled notifications do require that a route contain a scheduled start date/time.
To start, ensure the Delivery scheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup scheduled and/or Task scheduled notification types are enabled as well:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Scheduled item:
Click the Send button to confirm that Scheduled notifications will be sent to any stops on this route that have not already received this type of notification:
Route Rescheduled notification
EasyRoutes' Rescheduled notifications can be used to quickly notify customers whose route has been rescheduled to an earlier or later time/date than what was indicated in any Scheduled notifications. Route rescheduled notifications do require that a route contain a scheduled start date/time.
To start, ensure the Delivery rescheduled notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Pickup rescheduled and/or Task rescheduled notification types are enabled as well:
When viewing any route, ensure that it contains a scheduled start date/time as shown below. Full details on configuring route schedules can be found in our Route Scheduling & ETAs support article:
From the same page, click the notifications dropdown (envelope icon) found directly below the map, and select the Rescheduled item:
Click the Send button to confirm that Rescheduled notifications will be sent to any stops on this route that have not already received this type of notification:
Ready for Delivery notifications
EasyRoutes' Ready for Delivery notifications can be used to notify customers of their delivery details at any point after a route is created, but before it is started by the driver. Route Ready for Delivery notifications do not require that a route contain a scheduled start date/time.
To start, ensure the Ready for Delivery notification type is enabled from your EasyRoutes Settings > Customer Notifications tab; if using pickup- and/or task-type stops, ensure the Ready for Pickup and/or Task Ready notification types are enabled as well:
When viewing any route, click the Mark all as ready button found just above the map:
Ensure the Send EasyRoutes Ready for Delivery notifications checkbox is selected, before pressing the Mark all as ready button:
