Troubleshooting Usage Charges

When auto top up fails, it's possible that your plan has been updated and the information is not yet reflected in EasyRoutes. You'll need to top up your balance manually.

Try the following actions to update your balance to a positive value:

• Follow the "Top up my SMS Balance" link and top up your balance using the Settings -> Help -> "Manage balance" modal. Once you top up manually, this will fetch the latest recurring charge information and auto top up should be functional when the balance reaches 0 again.
• If the top up fails, you can sync the state of your plan by upgrading or downgrading the number of drivers (or plan level) and restoring your old plan by performing the reverse action (reselecting the plan you initially had). This will reset the underlying recurring application charge, you should then be able to top up manually.