Need Order Tracking Support? Contact Merchant Directly
⚠️ For any questions or help related to delivery status of your order, or for support for issues like an incorrect tracking number, contact the business or store where you made your purchase for support directly. They are in control of their delivery operations and are best equipped to provide accurate and up-to-date information.
Use the support contact method or information found alongside your tracking number.
See below for more details on how EasyRoutes helps the merchant you are purchasing from.
EasyRoutes provides delivery software that merchants use to plan, optimize, and manage their deliveries. However, it is important to note that while we provide the tools and technology to facilitate deliveries, the actual delivery process—including drivers, vehicles, and operations—is fully managed by the merchants themselves.
We are only the software provider that powers merchant deliveries, and we are not involved in the operational aspects or customer support for individual deliveries. This means that EasyRoutes does not have access to specific order details, delivery schedules, or any updates related to individual deliveries.
If you have questions about your order, delivery status, or encounter issues like an incorrect tracking number, please contact the store or business where you made your purchase. They are in control of their delivery operations and are best equipped to provide accurate and up-to-date information.
How do I find the right contact information for support for tracking my order? You can usually find the store’s contact information in a notification or confirmation you received or by reviewing your order status directly through Shopify. You can also visit the business's website to find their support channel.