Sending customer notifications via WhatsApp

Currently, EasyRoutes does not natively support sending order updates and notifications directly via WhatsApp. However, there are a few additional options for setting this up depending on your existing workflows:

  • EasyRoutes works natively with Shopify's fulfillment events, allowing users to build a custom solution using Shopify's API.
  • This Shopify blog post also contains extensive details on using the WhatsApp Business App to integrate your Shopify store with WhatsApp's API.
  • You can also build a custom solution using EasyRoutes' Webhooks API directly, to access key order details and use this data to send notifications through WhatsApp.

Additional Resources:

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