Sending customer notifications via WhatsApp
Currently, EasyRoutes does not natively support sending order updates and notifications directly via WhatsApp. However, you can build a solution using EasyRoutes' Webhooks API in conjunction with Zapier's WhatsApp integration to send notifications through WhatsApp. To set that up, follow the example in our support article Integrate EasyRoutes Webhooks with Zapier, but instead of outputting to a spreadsheet, connect the webhooks to the WhatsApp integration.
Additional Resources: