My order does not have a shipping address. How do I add one?

Shopify orders that require delivery will generally have a shipping address, as this is where Shopify saves an address that's entered at checkout for shipping or delivery on the order. EasyRoutes uses this as the address that's shown on our orders page. There are orders that may not have a shipping address. If you have a pickup order for example, then these do not have a shipping address by default.

When an order does not have a shipping address associated with it, then EasyRoutes will reject the stop. You will need to edit the stop and add a shipping address to the stop in order use it on a route:

1. From the Shopify admin, select the "Orders" item from the top left navigation menu.
2. Click the order you'd like to update to access the order's detail page.
3. Click the three dots in the top of the "Customer" panel on the right side of the order details, and select Edit Shipping Address:

4. Input the updated shipping address into the form that pops up and click Save when complete.

If you attempt to add an order that does not have a valid shipping address on it, these will appear on your route under the rejected stops tab. In some cases it may be helpful to review and edit these stops directly on a route as well. Here's more on the topic: Rejected Stops