Customer chooses a date or time in the past or a a date or time that should not be available

In some rare cases, if you have abandoned carts enabled, or if someone hits checkout in the cart, and waits for a very long time to complete the checkout process, a customer can use the Supertime data that they selected earlier in the cart with to complete a checkout later with a date that's expired or past your fulfillment date.

We currently also count an order towards the order limit after an order is successfully checked out. If there is an available timeslot or date and multiple customers get to your cart at the same time, they can proceed to checkout at the same time. In this situation, it is possible that your order limit will be exceeded and that these customer may select these dates/times at the same time.

Recommended steps:

  • You can usually make sense of these cases by reviewing your Order timeline.
  • You may decide how to handle that case differently but likely it's best to just connect directly with the customer.
  • In addition to order limits from Supertime, it may be helpful to consider tracking inventory or other third-party apps for preventing overselling.
  • Review this link for instructions on disabling abandoned carts if required.
  • More best practices can be found here.