How am I being tracked?

You are being tracked in real time through the EasyRoutes Delivery Driver app while delivering routes. Here's how it works:

1. Real-Time Tracking Activation: Your employer enables real-time tracking in their EasyRoutes settings.

2. Location Permissions: You need to grant the app "Always" access to your location and enable "Precise Location" in your device settings (iOS/Android).

EasyRoutes location settings on iOS, set to Always with Precise Location on (left), and on Android, set to Allow all the time with Use precise location on (right)

3. Route Start: Tracking begins when you start a route by clicking 'Start Delivery'.

Driver app route screen with 3 stops on the map and the Start Delivery button below it

This will take you to a page that will start the delivery route and will turn on real-time tracking.

Driver app Start Delivery Route screen saying orders will be marked Out for delivery and real-time tracking will be turned on, with Cancel and Start buttons

A blinking red dot in the top bar of the app indicates that tracking is now active.

Driver app stop screen for Order #1026 with a red dot beside the order number in the top bar, showing tracking is on

4. Updates: Your live location, past path, and stop completion updates are displayed in real-time on the route's tracking tab.

5. Customer Tracking: If enabled, customers may see your live location when you are 1–10 stops away from their delivery.

You can pause tracking by tapping "Stop Tracking" in the app, and resume it anytime during the route.

Driver app route screen with Resume and Stop Tracking buttons below the map

When you are ready to move forward with the delivery you will need to click the 'Resume' button.

Driver app route screen after tracking has stopped, with only a Resume button below the map

Real-time tracking will resume once you click 'Resume' and you can complete the rest of the route.

Driver app "Resume delivery route?" dialog saying real-time tracking will be turned on, with Cancel and Resume buttons