How do I scan a barcode using the mobile app?

Barcodes generated by EasyRoutes and included on packing slips & packing labels can be scanned directly from the Proof of Delivery section of the mobile app when viewing an individual stop by tapping the Scan button:

Driver app stop details screen with the Scan button highlighted in the Proof of Delivery section, beside Photos, Signature and Note

From the Add Barcode page that appears, tap the Scan button to activate the device's camera and scan any EasyRoutes barcode - scanned barcodes that match the stop they're attached to will display with a green background as shown below; tap the Use Code button once successfully scanned:

Driver app Barcode Scan screen with a scanned code shown on a green background and the Use Code button highlighted

Once scanned, the Add Barcode page will also display any non-matching barcodes scanned in yellow - tap the Save button to confirm all barcodes scanned and return to the stop details page:

Driver app Add Barcode page listing an EasyRoutes QR Code Validated entry in green and a non-matching code in yellow, with the Save button highlighted

If you encounter any issues when scanning EasyRoutes barcodes, tap the alert symbol in the upper right-hand corner of the Add Barcode page and input any relevant details before tapping the Save button - a scan issue report will be submitted to your route planner instead of a barcode scan:

Driver app Add Barcode page with an arrow pointing at the alert icon in the upper-right corner, a Scan Issue entry reading Item missing outlined, and the Save button highlighted

Externally generated barcodes can also be scanned via either Driver Tasks or Proof of Delivery notes:

Driver Tasks

If a stop requires a barcode to be scanned in order to mark it as complete, you'll see a prompt to scan a barcode within the Tasks section of a stop in the mobile app:

Driver app stop screen with the Tasks section outlined, showing a required Scan product barcode task with a Scan button

Tapping the Scan button will launch your mobile device's camera to scan a barcode. Once a code has been scanned, the Scanning button will update - tap this Use code button to save this code to the stop's data:

Driver app Barcode Scan screen with the camera viewfinder, Waiting for barcode... and the Scanning... button outlined

Notes:

By default, the barcode scanner will capture the first scanned code it encounters. Tap the barcode icon in the upper right-hand corner to switch to "continuous" scan mode, where the scanner will capture the most recent barcode it encounters, overwriting the previously scanned code.
Tap the flash icon in the upper right-hand corner to activate your mobile device's flash lighting to better capture barcodes in low-light scenarios.
If for any reason a barcode is not recognized, tap the pencil icon in the barcode input zone - this will allow you to manually input the barcode's value instead.

Proof of Delivery

Drivers can tap the Note button from the Proof of Delivery section for any stop - a barcode scanner icon will appear in the upper right-hand corner of the Add note dialog, which, when tapped, will launch the mobile device's camera to scan any barcodes:

Driver app stop screen with the Note button under Proof of Delivery outlined (left), and the Add Note screen with an arrow pointing at the barcode scanner icon in the top-right corner (right)

Notes:

By default, the barcode scanner will capture the first scanned code it encounters. Tap the barcode icon in the upper right-hand corner to switch to "continuous" scan mode, where the scanner will capture the most recent barcode it encounters, overwriting the previously scanned code.
Tap the flash icon in the upper right-hand corner to activate your mobile device's flash lighting to better capture barcodes in low-light scenarios.
If for any reason a barcode is not recognized, tap the pencil icon in the barcode input zone - this will allow you to manually input the barcode's value instead.