How do I scan a barcode using the mobile app?

Barcodes generated by EasyRoutes and included on packing slips & packing labels can be scanned directly from the Proof of Delivery section of the mobile app when viewing an individual stop by tapping the Scan button:

From the Add Barcode page that appears, tap the Scan button to activate the device's camera and scan any EasyRoutes barcode - scanned barcodes that match the stop they're attached to will display with a green background as shown below; tap the Use Code button once successfully scanned:

Once scanned, the Add Barcode page will also display any non-matching barcodes scanned in yellow - tap the Save button to confirm all barcodes scanned and return to the stop details page:

If you encounter any issues when scanning EasyRoutes barcodes, tap the alert symbol in the upper right-hand corner of the Add Barcode page and input any relevant details before tapping the Save button - a scan issue report will be submitted to your route planner instead of a barcode scan:

Externally generated barcodes can also be scanned via either Driver Tasks or Proof of Delivery notes:

Driver Tasks

If a stop requires a barcode to be scanned in order to mark it as complete, you'll see a prompt to scan a barcode within the Tasks section of a stop in the mobile app:

Tapping the Scan button will launch your mobile device's camera to scan a barcode - tap the Use code button that appears once a barcode is scanned to save this code to the stop's data:

Notes:

• By default, the barcode scanner will capture the first scanned code it encounters. Tap the barcode icon in the upper right-hand corner to switch to "continuous" scan mode, where the scanner will capture the most recent barcode it encounters, overwriting the previously scanned code.
• Tap the flash icon in the upper right-hand corner to activate your mobile device's flash lighting to better capture barcodes in low-light scenarios.
• If for any reason a barcode is not recognized, tap the pencil icon in the barcode input zone - this will allow you to manually input the barcode's value instead.

Proof of Delivery

Drivers can tap the Note button from the Proof of Delivery section for any stop - a barcode scanner icon will appear in the lower right-hand corner of the Add note dialog, which, when tapped, will launch the mobile device's camera to scan any barcodes:

Notes:

• By default, the barcode scanner will capture the first scanned code it encounters. Tap the barcode icon in the upper right-hand corner to switch to "continuous" scan mode, where the scanner will capture the most recent barcode it encounters, overwriting the previously scanned code.
• Tap the flash icon in the upper right-hand corner to activate your mobile device's flash lighting to better capture barcodes in low-light scenarios.
• If for any reason a barcode is not recognized, tap the pencil icon in the barcode input zone - this will allow you to manually input the barcode's value instead.