What's New on EasyRoutes? May 2021
May 18, 2021
We wanted to share some of the latest updates we have made to EasyRoutes, your favourite route planner for Shopify. Here’s a quick summary of what’s new, and all the improvements since our last email update:
(1) Route Scheduling with ETAs + Better Route Time calculations!
After you create a route, you can use our new route scheduling feature to select the date and time your driver should leave. Once a date/time is selected, the stop list will update with Estimated Times of Arrival (ETAs) for each stop:
Drivers can see this ETA for each stop in their driver view:
May 11, 2021
[4:05pm EST] The issue with our routing engine has been resolved. We are currently monitoring the situation further.
[3:55pm EST] We identified an issue with our routing engine where users may be experiencing timeout issues on route creation.
May 10, 2021
1) Attach Multiple Proof of Delivery Photos
To help with more complex delivery workflows we've added the ability to attach up to four photos as proof of delivery to a customer's order. Your drivers can also attach an optional note. The links to these images will be attached to your order in Shopify, and you can even include them in your customer confirmation emails. Multi-photo Proof of Delivery is now available on our Growth plans.
2) Updated Route Options: Quick-Select Locations, Avoid Tolls, & Balance Routes
We've improved our Route Options at the top or your Select Orders page. Now you can quickly switch start and end locations using a drop-down selector.
Click the "Show More" link in your Route Options to see additional settings:
- Avoid tolls: Save money by bypassing toll roads on your routes.
- Balance routes: When creating multiple routes, check this to balance routes by number of stops.
3) Driver Progress Modal
Now when you or your driver marks as an order as delivered, they'll see a little progress modal showing how they are doing on their route and a button to quickly move on to the next stop.
4) More Plans for Enterprise Businesses
We've introduced two new Fleet-level plans to support our growing enterprise-level customers.
5) Under the hood improvements
Continuous improvements behinds the scenes at EasyRoutes! And hopefully some things you never have to see, like our new error pages.
May 4, 2021
We've launched an improved experience for setting or updating your start and end location for planning your next route:
May 3, 2021
[10:20am] We identified an issue that started at 9:00am EST where users may have experienced connection and timeout issues on authenticating with EasyRoutes on Shopify. A networking layer issue with our cloud provider was the cause of these timeouts. This issue has since been resolved. We are currently monitoring the situation further.